Iculture Fiji is committed to protecting the privacy of our customers and ensuring that personal information is handled in a safe, transparent, and responsible manner.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following personal information when you use our services:
- Full name
- Contact details (phone number, email address, social media contact)
- Delivery address
- Order details and product preferences
- Payment confirmation details (we do not store full card/banking information)
2. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfil your orders
- To communicate order updates and delivery information
- To provide customer support
- To arrange shipping and delivery
- To improve our services and customer experience
We do not sell or rent your personal information to any third parties.
3. Payment Information
We do not store full payment card details. Payments are processed through:
- Bank transfer
- M-PAiSA
- Other agreed payment methods
All payment records are used only for order verification and business accounting purposes.
4. Information Sharing
We may share necessary customer information only with:
- Australian suppliers and retailers (for order processing)
- Shipping and courier services (for delivery purposes)
- Customs authorities (if required for clearance)
We ensure all third parties handle information securely and only for order fulfilment.
5. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no online system is completely secure, and we cannot guarantee absolute security.
6. Cookies & Website Usage
Our website may use cookies or similar technologies to:
- Improve user experience
- Track website performance
- Understand customer behaviour for better service
You can disable cookies in your browser settings if preferred.
7. Your Rights
Customers have the right to:
- Request access to their personal information
- Request correction of incorrect information
- Request deletion of their data (where legally possible)
8. Order Processing & Third Parties
To fulfil your order, your details may be shared with:
- Australian retailers
- Shipping companies
- Customs and clearance authorities
This is strictly for order processing and delivery purposes only.
9. Changes to This Policy
Iculture Fiji may update this Privacy Policy from time to time. Any changes will be posted on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us through our official:
- Website
- Social media pages