Frequently Asked
Questions

iCulture Fiji is an online-based business that helps customers in Fiji order branded and designer products from Australia. We source items from trusted Australian retailers and arrange delivery to Fiji.

You can order a wide range of products including:

• Clothing & footwear
• Designer bags & accessories
• Electronics
• Baby products
• Beauty & skincare items
• Sportswear
• Home & lifestyle products

• Send us a product link or screenshot
• We provide a quotation
• Pay 50–60% deposit to confirm order
• We purchase and ship from Australia
• Pay remaining balance before delivery or pickup

All orders must be placed through our official website or social media pages (Facebook, Instagram, TikTok). This ensures clear order details, written proof, smooth processing, and avoids any misunderstanding.

Yes. Customers must pay for all local delivery costs within Fiji. We use Fiji Post Office services including:

• Registered Post
• EMS Courier Service

Local postage costs vary depending on delivery method, size, and location. Charges may also include fuel, handling, and transport costs to the post office.

Yes, we deliver to selected Pacific Islands depending on EMS availability. Shipping costs must be paid by the customer before dispatch. Pricing depends on destination, weight, and courier service.

Yes. Some items cannot be shipped via air freight due to safety regulations, including:

• Perfumes & flammable liquids
• Aerosol sprays
• Lithium batteries & power banks (loose)
• Gas cylinders
• Hazardous chemicals
• Weapons or restricted items
• Fireworks or explosives

Some items may require special shipping or sea freight depending on approval.

• The order may be cancelled
• Alternative shipping options may be discussed
• Additional charges may apply
• Refunds depend on supplier conditions

No. iCulture Fiji is an online business based in Makoi. Our location is used only as a pickup point once goods arrive from Australia.

• Give at least 2–3 hours advance notice before collection
• We will confirm your pickup time before you arrive
• Only come once your order has been confirmed as ready

Customers must send the product back to Australia via EMS or DHL at their own cost for warranty or refund claims. Once processed, return shipping back to Fiji will be covered by iCulture Fiji.

• Bank transfer
• M-PAiSA
• Cash deposit (if applicable)

• WhatsApp / Messenger
• Facebook / Instagram
• TikTok
• Email

Yes, you can place orders directly through our website. However, prices listed on our website and prices advertised on social media pages may sometimes differ due to updates in supplier pricing, exchange rates, or shipping costs.

Yes, but cancellation depends on the order status:

• Not yet shipped from Australia: Order can be cancelled.
• Already shipped and on the way to Fiji: Order cannot be cancelled.
• Still in Australia (not yet shipped): Can be cancelled with a 30% deduction to cover return shipping, handling, and restocking charges.

Delays may occur due to airline or courier delays, customs clearance, weather conditions, high seasonal demand, or security checks. We always work hard to ensure orders arrive as soon as possible and keep customers updated throughout.

A change of mind cancellation is only possible if the order has not yet been placed with the Australian retailer or supplier.

Prices on our website and social media may sometimes differ due to supplier pricing, exchange rates, or shipping costs. The final confirmed quotation from iCulture Fiji at the time of ordering is always the correct price.